Shipping policy
Shipping policy
Last updated: 15 November 2026.
Hazel Wallpaper is operated by Yalinkilic LLC. We supply physical wallpaper, murals and samples. Some products are made to order; production time and carrier transit time are separate.
Before ordering
Check the material, dimensions, quantity and delivery address carefully. Any production or delivery estimate stated on your product page or confirmed with you applies to that order. If no estimate is shown, contact busrayalinetsy@gmail.com before ordering to confirm timing for your product and destination. We do not promise a universal delivery time for all products or countries.
Destinations and charges
Available delivery destinations and shipping charges are shown at checkout. If your destination has no available shipping method, contact us before ordering. Any free-shipping offer applies only where expressly stated. We do not claim that delivery is available worldwide.
Dispatch and delivery
When your order is dispatched, we will provide dispatch information and tracking where the service supports it. Carrier estimates may change due to customs, weather or other disruption. If we cannot meet an agreed dispatch date, we will contact you about the revised timing and any cancellation or refund rights available to you.
Taxes and import charges
The checkout identifies taxes or duties collected by us. Other import duties, local taxes or carrier customs-handling charges may apply to cross-border deliveries where they are not included. Please check the charges applicable to your destination before purchase.
Address changes, missing or damaged parcels
Contact us promptly to request an address change; it may not be possible after production or dispatch. If your parcel is late, missing or damaged, email us with your order number and details. Keep the packaging and photographs where possible to help us investigate. We will work with you and the carrier to resolve the issue. A carrier investigation does not remove your statutory rights.
Returns
Please see our refund policy and contact us before returning goods. Our company correspondence address is not a returns depot.
Seller: Yalinkilic LLC, 30 North Gould Street, Sheridan, WY 82801, United States. Support: busrayalinetsy@gmail.com.