Refund policy

Returns, cancellations and refunds

Last updated: 15 November 2026.

Hazel Wallpaper is operated by Yalinkilic LLC. We do not offer a voluntary change-of-mind return or exchange programme. This does not affect any cancellation, withdrawal, guarantee or refund rights that apply by law.

Damaged, faulty or incorrect goods

If your order arrives damaged, is incorrect, is defective or does not match its description, contact busrayalinetsy@gmail.com with your order number and a description of the issue. Photographs of the product and packaging can help us investigate, but are not a condition that overrides your legal rights. Inspect the wallpaper before cutting or installation where possible.

We will assess the issue and provide the appropriate remedy under applicable law, which may include replacement, repair, a price reduction or a refund. Where a return is needed because we supplied faulty or incorrect goods, we will arrange or cover the reasonable return cost. Do not send goods to our company correspondence address without return instructions.

Personalised and bespoke products

Where applicable law permits, goods made to your individual specifications or clearly personalised may be excluded from a change-of-mind withdrawal right. Merely producing a standard catalogue item after an order does not automatically remove that right. Personalised goods remain covered for defects, damage, incorrect supply and other mandatory remedies.

Mandatory withdrawal rights

If EU or EEA distance-selling withdrawal rules apply to your purchase, you generally have 14 days after delivery to notify us of withdrawal, subject to lawful exceptions such as genuinely personalised goods. Return goods within 14 days of your notice. You normally pay direct return postage for a change-of-mind withdrawal. We refund the purchase price and standard outbound delivery charge within 14 days of notice, and may withhold payment until we receive the goods or evidence of return. Additional handling beyond what is needed to inspect goods may reduce the refund where permitted. Other mandatory rights, including those applicable in the UK, Türkiye or your country, are preserved.

How to contact us

Email busrayalinetsy@gmail.com or use our contact form. Include your name, order number, the items concerned and a clear statement of your request. You may use this optional withdrawal wording: “I notify you that I withdraw from my purchase of [items], ordered on [date], received on [date], order number [number]. Name: [name]. Address: [address]. Date: [date].” No special form is required where the law allows another clear statement.

Refund method and timing

Approved refunds are issued to the original payment method unless otherwise agreed and permitted by law. We do not charge a restocking fee for a mandatory refund. Your bank or payment provider may take additional processing time to display the funds. Statutory refund deadlines take priority.

Order changes and cancellations

Contact us promptly if you need to change or cancel an order. We cannot promise a discretionary cancellation after production has started. This restriction does not remove any mandatory cancellation or withdrawal right.

Seller: Yalinkilic LLC, 30 North Gould Street, Sheridan, WY 82801, United States. This is a correspondence address, not an authorised return destination.